Question 1

What is a hotel PMS?

Accepted Answer

A Property Management System (PMS) is software that brings reservations, front desk operations, payments and invoicing together in one platform instead of spreadsheets and notebooks. According to hospitality industry research, hotels using a dedicated PMS reduce manual booking errors by up to 80% and save front desk staff approximately 10 hours per week on administrative tasks.

Question 2

Does StayWise work with Booking.com and Airbnb?

Accepted Answer

Yes. StayWise synchronizes supported reservations and availability through the hotel's configured and qualified OTA connection, covering 80+ supported channels including Booking.com and Airbnb. Hotels can manage a broad channel portfolio without purchasing a separate add-on for each channel.

Question 3

How much does StayWise cost?

Accepted Answer

StayWise offers three plans: Starter at €99 per month for up to 10 rooms, Advanced at €199 per month for up to 30 rooms, and Pro starting at €349 per property per month with contracted capacity. Prices exclude VAT; annual billing saves 10%, and third-party provider fees are separate. A 30-day free trial is available with no credit card required.

Question 4

Do I need technical knowledge to use StayWise?

Accepted Answer

No technical knowledge is required. StayWise staff visit your hotel for setup and train your team on-site. The system works on phones, tablets and computers with an interface designed for non-technical hospitality staff. Most properties are fully operational within 24 to 48 hours of onboarding.

Question 5

Does StayWise work for larger hotels?

Accepted Answer

StayWise is optimized for boutique hotels and small to medium properties of 10 to 30 rooms, which represent over 70% of hospitality businesses in Bulgaria and Southeast Europe. For larger properties or multi-location operations, the Pro plan offers contracted secure API access and multi-property workflows. Contact us to discuss your specific requirements.

Question 6

How do I get started with StayWise?

Accepted Answer

Click Try Free for 30 Days on the StayWise website, complete the short contact form with your hotel name and email, and the StayWise team will contact you within 24 hours to schedule onboarding. No credit card is required for the trial period.